FAQ

PAYMENT

Which payment methods and currency do you accept?
We accept the following payment methods: Visa and MasterCard, and the order will be processed in HKD.

ORDER & EXCHANGE

What is your exchange policy?
You may exchange unworn items into different sizes or styles within 7 days at our the Mills store / K11 Art Mall store. All exchange items must be new, unused and include any original packaging, including all tags and sole protectors the item came with. Please note we only accept one exchange per purchase. Exchange items can also be couriered to our designated address, but the shipping charges will be borne by customers.

Do you accept returns?
We do not accept returns.

What if an item is out of stock?
If an item is out of stock, please contact info@bmajorshoes.com for restocking information.

SHIPPING

How much does shipping cost?
All orders over HKD600 enjoy free shipping in Hong Kong. If the order value is below HKD600, shipping fee will be paid by customers upon delivery.

Where do you ship and how long does delivery take?
We process and ship orders from our Hong Kong warehouse from Monday to Friday. All orders will be shipped within 2 business days and deliveries are sent via SF Express.

Can I pick up at store directly?
Yes. You may pick up at our the Mills store / K11 Art Mall store. When you check out, please select the according location to arrange pick-up.

Which countries do you ship to?
Currently we only ship within Hong Kong. For international orders, please contact us at info@bmajorshoes.com.

How can I track my order?
You will receive a shipping confirmation email with SF Express tracking number and you can trace the status on their website or mobile app.

Will I have to pay tax and duties?
Hong Kong
We ship directly from Hong Kong. There are no applicable tax and duties in Hong Kong.

International
Customers will be liable for tax and duties.